For your information security PropertySmart accounts will lock down after 3 attempts of login even if the final attempts are by using correct information. In the event of a lockout access will remain halted for 5-10 minutes from the last attempt to maintain your security. BOTH login and password are case sensitive. It is suggested to ensure that you are using correct login/password information that you use the FORGOT YOUR PASSWORD? CLICK HERE feature to have your login information emailed to you on the login page at: http://www.imortgageservices.com/vendor_support.aspx. After waiting at a least 10 minutes you may open a new browser and try again. Below are some tips to assist.

 

Tips to login:

 Open a new browser window.

 Make sure to login at http://www.imortgageservices.com/vendor_support.aspx

 Make sure that you click on Vendor Login, to enter your login information

 Remember that the username and password are case sensitive

 If using Internet Explorer 8 or higher you may need to select Files and then Start New Session for successful login.

 

If these tips do not help and you are still unable to login, please email our Vendor Solutions Department at VR@imortgageservices.com

Text Box: How can I acquire my login and password?

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FAQ : Login & Password Help

To login visit our website http://www.imortgageservices.com.† Once you are on our webpage click on VENDOR LOGIN at the top right corner of the page.† You will then be prompted to enter your username and password to access your account. If you forgot your username/password, use the Forgot your username OR Forgot your Password features to have a system generated email forwarded to you. (Click Here for an illustration)

Text Box: How do I login to my account?

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Text Box: My login/password is not letting me into my account.

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Visit http://www.imortgageservices.com/vendor_support.aspx . If you forgot your username/password use the FORGOT YOUR PASSWORD? CLICK HERE feature to have your login information emailed to you.

You must use the email address that is on file for your account to receive your login and password. The email will come from admin@propertysmart.us .If you donít see it in your inbox, check your junk/spam folder. If you still do not receive, contact our Vendor Solutions Department via email at VR@imortgageservices.com.  If you no longer have access to that email address, email the Vendor Solutions Department requesting to have your login reset.

Note: For your information security iMortgage Services associates do not have access to your login information. You are responsible for the maintenance of your account.

Text Box: How do I obtain my password if I forget?

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Step 1 : Login to your profile: 

To Login to your account visit,  http://www.imortgageservices.com/vendor_support.aspx and login.

Note: Login and passwords are case sensitive.

If you forgot your username/password use the FORGOT YOUR PASSWORD? CLICK HERE feature to have your login information emailed to you. You must use the email address that is on file for your account to receive your login and password. The email will come from admin@propertysmart.us .If you donít see it in your inbox, check your junk/spam folder. If you still do not receive, contact our Vendor Solutions Department via email at VR@imortgageservices.comIf you no longer have access to that email address, email the Vendor Solutions Department requesting to have your login reset.

 

Step 2: Once logged in, please select MANAGEMENT in the upper right hand corner. 

Select Employee Summary

Click on an employee name

Click on Username/password.

Make the changes, select change password box† and press SAVE.

Note: DO NOT change the login dropdown from True to False, or the user from Admin to User, this will lock you out of your account and our PropertySmart Administrators will have to allow you access.

 

Note : Email addresses are a unique identifier for company employees. If you attempt to use the same email address on more than one employee profile, or if the email address is already registered in our system, you will receive an error and will not be able to continue updating.  If this happens and you feel it has been in error, please email our Vendor Solutions Department at VR@imortgageservices.com

Text Box: How do I change my username and/or password?

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Text Box: I receive the following message when I try to login to my account.

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For your information security PropertySmart passwords expire anywhere between 45 and 90 days. You will receive the below message asking you to update your password. Please pay special attention to the guideline to ensure that you create a password that meets the parameters for a safe password.

 

A Password must meet the following guidelines as noted on the system message:

 8 Characters

 1 Character must be a lower case letter

 1 Character must be an upper case letter

 1 Character must be either a number or a special character (!@#$%^&*)

passwordchange

 

iMortgage Services

Customer Focused Information Delivery

†††††††††††

For your information security iMortgage Services associates do not have access to your login information. You are responsible for the maintenance of your account.

Contact Vendor Solutions :

1. Visit www.imortgageservices.com

2. Select Vendor Login

3. Click Forgot your username? Click Here

4. Click Forgot your password? Click Here

3. Select Forgot your username? Click Here feature

4. Select Forgot your password? Click Here feature

5. The below boxes will appear for each link. You must use the email address that is on file for your account to receive your login and password. The email will come from admin@propertysmart.us .If you donít see it in your inbox, check your junk/spam folder. If you still do not receive, contact our Vendor Solutions Department via email at VR@imortgageservices.com.† If you no longer have access to that email address, email the Vendor Solutions Department requesting to have your login reset.

6. Use the information that you receive in your email to enter your username and password.

7. Please note, passwords expire time to time for your information security. You may be asked to update your password. (click here for an example) This is NOT an error. Simply follow the instructions on the screen to create a password that fits the security criteria to proceed.

Copyright 2004-2014, iMortgage Services, Inc. All Rights Reserved.