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Partnerships that build success
iMortgage Services is committed to superior customer satisfaction. We know that an important factor in achieving that level of satisfaction comes from building a strong team of qualified vendor partners and then enabling them to do their best work. Our PropertySmart™ vendor management software streamlines all of the transactions between you and iMS—making it easier for you to do your job well. Here is what you can expect when you partner with iMS.

vendor diagram

Order placement
Order Placement Once an order is received at iMS, our PropertySmart™ software can automatically assign the order to the best available vendor partner based on your internal iMS score card. If the assignment is unique or a preferred vendor is not identified through the iMS score card, then a Vendor Relationship Associate will identify a vendor partner to complete the order.

 
Order initiation
Order Initiation Internet: Orders are made available via the iMS website with real-time updates. An engagement letter will be emailed to you with the order specifications.

Email or fax: Order engagement letters will be faxed or emailed to you with the order specifications.

 
Order confirmation
Order confirmation Internet: All orders must be confirmed upon receipt of the order engagement letter. There will be a confirmation option on the iMS website to secure your assignment to the order. If order confirmation is not received within 24 hours, then the order will be made available to all iMS vendor partners via the iMS website.

Email, fax, or phone: All orders must be confirmed upon receipt of the order engagement letter. Your order confirmation can be communicated to iMS via email, fax, or phone to secure your assignment to the order. If order confirmation is not received within 24 hours, then the order will be assigned to another iMS vendor partner.

 
Order updates
Order updates Internet: When updating your orders via the iMS website, your updates will automatically be added to your orders within our PropertySmart software to advise of the current status of each order.

Email: When responding to our email update request, your response will automatically be added to your orders within our PropertySmart software to advise of the current status of each order.

Phone: Our innovative national inbound call center provides a single point of contact for our vendor partners to submit order updates to iMS, eliminating slow and tedious call transfers and voice mail.

Fax: While not the preferred method of communicating updates, iMS will support receiving order updates as necessary. IMS utilizes an electronic fax solution so all faxes are centralized for efficient and timely processing.

 
Product delivery
Product delivery Internet: Vendor partners may upload their completed product via the iMS website. This will prompt real-time notification in our PropertySmart software that the order is complete.

Email: Vendor partners may email their completed product to iMS via our centralized email address to insure efficient and timely processing of their work.

Fax: We do not support fax delivery; we accept only electronic delivery of completed products.

 
Correction or addendum requests
Correction or addendum Internet and email: All completed products are personally reviewed by our on-staff appraisers. If additional corrections or an addendum request are needed, you will be notified of this request via an email and an alert on the iMS website.

 
Payment
Payment At the end of each month, iMS compiles the work that was completed by each of our vendor partners during the month to calculate a monthly payment. Then one check is generated for each vendor partner in payment of their entire month's work. The work is compiled by the date all work required for the assignment was completed. These checks are cut the 15th of the following month. So on average, vendor partner payments are mailed 30-45 days post the 15th of the following month all work required was completed. iMS does not require that you submit invoices and will provide a statement detailing all orders paid with your monthly statement.

Vendor Communication
Order Initiation Each month our vendor relations department issues a newsletter for our valued vendor partners. Each monthly issue showcases vendor performance, initiatives, and related articles. View this month's i-Times.

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